Due to the State of Emergency declared by Ohio Governor Mike DeWine to protect the well-being of Ohioans from the dangerous effects of COVID-19, policies requiring face-to-face interviews to complete certain Home Energy Assistance Program (HEAP) applications have been temporarily suspended. Rules set in place by the Ohio Development Services Agency for households seeking Winter Crisis Program assistance, enrolling on the Percentage of Income Payment Plan for the first time, and those households with incomes at or below 30% of the Federal Poverty Guidelines to complete in-agency applications will be suspended from today until such time as the regulating agency reverts to the official policy of record.

Although the agency will continue to operate, households must submit applications as a drop-off at the agency, mail them to the agency, call our automated system for a phone interview, or apply online. The Winter Crisis Program will be extended until May 1st to align with the Public Utility Commission of Ohio’s extended Winter Reconnect Order. We encourage customers to submit their applications as soon as possible to meet the deadline.

Applications can be filled out online at www.energyhelp.ohio.gov. Applicants will need to set up an account to complete the online application. Applicants need to ensure required documents are available to upload during the application process.

Applications can be scheduled through the automated system by calling 1-844-493-1198. The customer will have a phone interview for the scheduled appointment time. The customer will be required to provide the required documents to the agency to complete the application as soon as possible. If all required documents are not provided, the application may not be completed. A follow-up phone call will be made to the customer in these situations.
Applications set up during walk-in hours will have a phone interview for the scheduled appointment time. There will be no face-to-face interviews.

Customers may call 330-424-4013 between 8 am – 8:30 am Mon-Thurs to set up an appointment time for the same day. Friday you may call from 8 am-12:30 pm to set up an appointment time for the same day. There are a limited number of walk-in spots each day. The customer will be required to provide the required documents to the agency as soon as possible after their phone appointment, as no application can be completed until all necessary documents are obtained.

Customers reverifying PIPP Plus may provide missing documentation through the mail. The customer will be required to make copies of their required documents and send them to the agency. Once received, if all required documents are present, the application will be completed. If there are missing documents, the customer will be contacted and the remaining required documents will be requested to complete the application.

Applicants will need to provide proof of income for the past 30 days for all members of the household who are 18 years or older, which includes wages, Social Security income (even if received on behalf of a minor), pensions, cash assistance, OWF, TANF, odd jobs, self-employment, utility assistance checks, etc. In some cases, documentation for sources of income that we do not count (such as child support and assistance from non-household members) will be needed. Households with odd jobs, self-employment, and/or seasonal work (ex: bus drivers, teachers, landscaping, construction, etc.) must provide 12 months of income documentation. Households that have odd jobs and/or self-employment income must also provide the most recent IRS tax transcript, IRS form 1040 (must have proof that taxes were filed), or IRS form 1099. Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at 1-800-908-9946. The application also requires proof of citizenship (birth certificates, Social Security cards, etc.) and Social Security numbers and birthdates for all household members. A current gas and electric bill are needed, even if the utility is in someone else’s name. For renters, the landlord’s name, street address, and phone number are required. All households receiving rental assistance must provide their most recent housing assistance agreement. If you do not provide all the required documentation, your application will remain incomplete until sufficient documentation is provided.
Households with a member who is classified as permanently and totally disabled must provide proof of disability at the time of the interview. Acceptable documentation includes Award/benefit letter, bank statement with deposit amount, copy of the check, printout from the social security office, Medicare part D, Most recent IRS form SSA 1099 box 3, or IRS Form 1040.

Making an appointment may not stop a pending disconnection. Appointment holds take up to three business days to go into effect. A no-show appointment (not answering the call during your appointment time) may result in the utilities being shut off. The utility companies will only allow one disconnection-delaying appointment hold for the season. The hold for the pending disconnection cannot be extended.

Any household that declares there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be signed and dated with the person providing the assistance’s name, address, and phone number and contain current assistance information (amount and frequency). For detailed guidelines visit www.caaofcc.org.

Any information provided by customers will be retained and may be shared with the utility companies.
If you have any questions, please contact us at 330-424-4013.

Please return all required documents to:

HEAP Office
7880 Lincole Place
Lisbon, Ohio 44432