FLSA Status:
Work Days: Nights and Weekends will be required
Supervisor: Case Management Coordinator

Job Summary:

The residential shift monitor initiates and maintains appropriate professional social interactions with program clients, assists clients as needed, and provides crisis intervention as needed, including determining when it is necessary to involve other staff and/or the authorities or emergency teams.


Specific Responsibilities/Essential Functions:

1. Initiate and maintain appropriate professional social interactions with program clients and assist clients as needed.
2. Respond effectively to emergency situations. (medical, mental health, interpersonal, facility)
3. Provide Crisis intervention as needed, including determining when it is necessary to involve other staff and/or the authorities or emergency teams.
4. Prepare and submit Incident reports in a manner consistent with CAA policies and procedures.
5. Enforce shelter facility policies
6. Conduct and record hourly rounds of shelter to maintain safety and security of program clients.
7. Monitor bedrooms, bathrooms, living spaces, and shelter grounds for both safety and cleanliness.
8. Complete nightly progress notes detailing client interaction.
9. Perform data entry and file maintenance.
10. Perform inspection of facility and prepare work orders
11. Perform general housekeeping of facility to ensure cleanliness.
12. Ensure sidewalks are free of safety hazards such as snow/ice/debris
13. Keep records/files of clients and funders in an orderly manner
14. Perform program client intake, screening, diversion, referrals, scheduling, and follow up, as needed.
15. Assist with collection of statistics for reporting
16. Assist with CSD program functions
17. Maintain order and cleanliness of work area.
18. Send nightly email to program staff detailing needs, concerns, etc.
19. Communicate with program staff, as needed.
20. Perform general clerical/receptionist functions, as needed
21. Maintain confidentiality of all contacts and communications
22. Develop a working knowledge of CAA policies and procedures
23. Other duties as assigned


Education/Skills Qualifications:

1. High School/GED Diploma. Associates Degree in related field preferred.
2. Good verbal and written communication skills
3. Knowledge of CAA mission and quality policies
4. Have good analytical ability and sound judgment
5. Ability to provide trauma informed care
6. Ability to assess emergency situations and respond effectively.
7. Ability to multi-task and work with little supervision
8. Ability to establish and maintain professional boundaries in working with clients.
9. Must be able to travel for training, work performance, and stay overnight
10. Must believe in service to customer philosophy
11. Must be bondable
12. Must have an acceptable driving record for the Insurance company
13. No felony convictions
14. Ability to understand and implement Federal & State Regulations governing program activities


Physical Requirements:

Walking – Frequently Sitting – Frequently
Lifting – Occasionally Pushing – Seldom
Climbing – Seldom Kneeling – Occasionally
Reaching – Occasionally Running - Seldom
Standing – Occasionally


Working Conditions:

Job will require mostly indoor work in an office setting (approximately 80%). Some outdoor work will be required (20%) attending fairs, festivals, etc. to promote programs. Could be exposed to fumes, odors, dirt, cold and humidity.
(The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be interpreted as a detailed description of all the work in process that may be inherent in the job.)


Additional Requirements/Conditions of Employment:


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