ABOUT HEALTH & DENTAL SERVICES

Our expectations of our patients

We expect that our patients participate in decisions about their health, communicate closely with us, keep us up-to-date on changes in medical conditions and family history, follow your plan of care, and most of all, SPEAK UP and ask questions.

Office Hours & Appointments

Appointments may be made by calling the location of your choice. We strongly suggest you call ahead for an appointment. We have many “same day” appointments available to our established patients.

You will be notified one day before your appointment if you use the patient portal, or we will call two days before your appointment as a reminder. Please tell us immediately if your phone number changes. We require a 24-hour cancellation notice if you can’t keep your appointment.

Phone Calls

Your call is important to us. All calls will be responded to by the end of the current business day. Electronic messages through
the patient portal will be responded to within two hours.

If you have a life-threatening emergency, go to the nearest hospital emergency room or dial 911. 

Patient Portal

The patient portal, which gives you access to your electronic medical record and allows you to communicate with our providers,
is available for your use. You can request appointments or changes to appointments through the patient portal. Please ask any
staff member for assistance.

After Hours Care

We have an answering service that can connect you to an on call provider to assist you with after hours questions about your
care. To access after hours services, call the office phone number and you will be connected automatically. Messages about
appointments, billing, or prescription refills will not be accepted through the after hours answering service.

Billing and Insurance

As a FQHC, we accept all Ohio Medicaid managed care plans and most private insurances. You can come to us without a referral, regardless of what doctor is listed on your card. 

We offer a sliding fee scale to our uninsured patients. This sliding fee is based on your income and family size. You must provide
proof of income to qualify.

You must bring your insurance card, including Medicaid cards, to each visit. If you have a copay, you must pay it at each visit prior to
seeing your provider.