7880 Lincole Place
Lisbon, Ohio 44432
Fax: (330)424-3731

Agency Mission:

To assist county residents who are low-income, elderly, or disabled achieve self-sufficiency and enjoy a better quality of life.


Federal Poverty Guidelines

HEAP Application form (pdf)


Home Energy Assistance Program

HEAP provides low-income Ohioans with the assistance to meet the high cost of home heating during the winter months. Regular HEAP provides eligible households with vouchers for bulk fuel or a discount on metered utilities for a three month period during the winter months. Priority is given to people who are elderly or have disabilities.

housingEmergency HEAP provides assistance to households that have had utilities disconnected, face disconnection, or have a ten day or less supply of bulk fuel. Eligible households must have incomes at or below 175% of the Federal Poverty Guidelines. Emergency assistance is available from November through March.

2014 Summer Crisis Program (SCP)
What is it?
Summer Crisis Program (SCP) is primarily tailored to meet the needs of income-eligible Ohioans age 60 and over or those persons with a certified medical condition. The program allows for a one-time payment on the electric utility for eligible households. The assistance must result in a continuation of electric service for at least 30 days. Additionally, the applicant may also be eligible to receive an air conditioner.

This year, the program will also provide assistance to customers of unregulated utilities, including electric cooperatives and municipal utilities with a disconnect notice regardless of the age or medical condition of the applicant. These customers don’t have access to programs like PIPP Plus and are in great need of assistance following a harsh winter.

When does it start?
SCP begins on July 1, 2014, and the last day to submit an application will be August 31, 2014.

Who is eligible?
Applicants are eligible if their household’s incomes are at or below 175% of the 2014 Federal Poverty Guidelines as shown below:

Size of Household

Total Household Income

Past Three Months Income






















*For households with more than 7 members, add $7,105 per member for 12 month calculation or $1,776.25 for three month calculation.

Applicants must also meet one of the following three criteria:

  1. Individuals with a Documented Medical Condition – documentation from a licensed physician or registered nurse practitioner (letterhead, stamped, or prescription) stating that, “Due to an illness, _______ would benefit from continued electric and/or an a/c.” SCP Medical Form
  2. Individuals Age 60 and Older – at least one member of the household is 60 years of age or older. No medical documentation is needed.
  3. Households Served by Unregulated Utilities with a Disconnect Notice – customers of an unregulated utility company (I.e. City of Columbiana or Carroll Electric) threatened with disconnect status regardless of age or medical condition.

How does one apply?
There must be a face-to-face interview with an adult household member to determine eligibility for SCP. Appointments can be made beginning June 23, 2014, by calling the automated phone system at (330) 424-1386. CAA will also be seeing walk-ins throughout the program. Walk-in times are as follows: Monday-Thursday: 8am-9am only and Friday: 8am-2pm.

Click here for the list of required documents for EVERY appointment.

New PIPP Guidelines

Call (330)424-4013 for more information

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