7880 Lincole Place
Lisbon, Ohio 44432
Fax: (330)424-3731

Agency Mission:

The mission of the CAA is to provide affordable, comprehensive, and quality services that will strengthen the community and lead to self-sufficiency.



HEAP Application form (pdf)

Summer Crisis Chronic Illness Form


Home Energy Assistance Program

Home Energy Assistance Program (HEAP) (Also called 'Regular HEAP') -The Home Energy Assistance Program is a federally funded program designed to help income-eligible Ohioans with their winter heating bills . The program runs from July 1 to June 30.

Winter Crisis Program (WCP) (Also called 'Emergency HEAP') - The Winter Crisis Program provides financial assistance to income-eligbile households that are threatened with disconnection of their heating source; have already had service disconnected; need to establish new service or pay to transfer service; or in the case of bulk fuel customers, only have 25 percent or less of the tank's fuel capacity on hand. The WCP program year runs from November 1 to March 31 . Agencies have until April 15 to finish processing incomplete or pending applications.

Summer Crisis Program (SCP) - The Summer Crisis Program provides financial assistance to income-eligible households determined eligible by the current SCP State Issued Grant Agreement, Exhibit 1, Scope of Work. The SCP program year runs from July 1 to August 31. Agencies have until September 15 to finish processing any incomplete or pending applications. Chronic Illness Application

Percentage of Income Payment Plan (PIPP) Plus - The Percentage of Income Payment Plan Plus helps income-eligible Ohioans manage their energy bills year round. The program allows eligible Ohioans to pay their energy bill based on a percentage of their income each month. To be eligible for the program, a customer must receive his/her electric or gas service from a company regulated by the Public Utilities Commission of Ohio (PUCO), must have a total household income which is at or below 150 percent of the federal poverty level, and must apply for all energy assistance programs for which he or she is eligible. For Gas PIPP Plus, the utility must be a primary or secondary heat source.

Income guidelines for HEAP, WCP & SCP
To be income-eligible a household must have total household income for the last 12-months or 90- days equal to or less than 175 percent of the federal poverty guidelines (FPG). Income guidelines representing the 175 percent calculation are revised annually. The period to be used in determining annual income must not be more than 12-months or less than the 90 day period
preceding the request for assistance by the household.
The following chart displays income levels by household size and should be used to determine eligibility. Income guidelines listed below represent the 175 percent calculation for 2017-2018
energy assistance programs.

Size of Household

Total Household Income

Past Three Months Income

























Households with more than eight members should add $7,280.00 for each individual annually or $1,820 for 3 month income.


How does one apply?
There must be a face-to-face interview with an adult household member to determine eligibility. Appointments can be made by calling the automated phone system at 1-844-493-1198. CAA will also be seeing walk-ins throughout the program. A limited number of walk-ins will be seen on a first-come, first-serve basis: Monday-Thursday: 8am-9am only and Friday: 8am-2pm.

Click here for the list of required documents for EVERY appointment.

New PIPP Guidelines

Call (330)424-4013 for more information

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